Your Questions, Answered
We understand that you may have questions about our products, our process, or how to place an order. Here, we’ve answered some of the most common queries we receive. If you don’t find what you’re looking for, feel free to contact us directly!
Kohl El Batoule is a handmade, traditional Moroccan kohl crafted using 100% natural ingredients. We preserve ancient techniques passed down through generations, producing an authentic and luxurious product.
Absolutely! Our kohl is made with natural minerals and ingredients, ensuring it is gentle and safe for your eyes. It is free from harmful chemicals and preservatives.
To apply, dip a kohl applicator (or stick) into the powder and gently apply it to the inner rim of the eyes. It can also be used on the eyelids for a more dramatic look. Be sure to apply carefully, as the kohl is finely ground and a little goes a long way.
Yes, Kohl El Batoule is 100% vegan and cruelty-free. We use only natural, ethically sourced ingredients and never test our products on animals.
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imply visit our online shop, select your desired products, and follow the checkout process. We offer secure payment options and worldwide shipping.
Yes! We ship Kohl El Batoule products worldwide. Shipping fees and delivery times will vary based on your location.
We take pride in the quality of our products. If you’re not completely satisfied with your purchase, you can return it within 30 days for a refund or exchange. Please contact us for further details on the return process.
We currently offer our kohl in pre-packaged sets, but please feel free to contact us if you have a special request or need a custom order for bulk purchases or gifts.
To keep your kohl fresh, store it in a cool, dry place away from direct sunlight. We recommend using it within 6 months for optimal quality.
Kohl El Batoule is made from natural, gentle ingredients, but if you have extremely sensitive eyes or are prone to allergic reactions, we recommend doing a patch test before use. If irritation occurs, discontinue use immediately.
Still Have Questions?
“Contact Us for More Help”
If you have any other questions or need assistance, please don’t hesitate to reach out to us via our Contact Us page or email us directly at [email protected]. We are here to help!